A fair
way back.

At a glance

• Pro is $29 USD per month, billed in advance through our payment provider.
• Cancelling stops future renewals; it does not automatically refund the current period.
• Approved refunds go back to the original payment method through our payment provider.
• Nothing here limits rights you have under mandatory consumer law.

First Pro purchase

If this is your first Pro subscription and you are not satisfied, contact us within 14 calendar days of the initial charge. We will normally refund that first payment in full. We may ask for your account email and the payment receipt so we can find the transaction.

Refunds are intended for genuine first-purchase situations. We may decline repeated requests that suggest the policy is being used to obtain recurring free access.

Renewal charges

Renewal payments are generally non-refundable once the new billing period has started, because access has already been provided. We may still approve a refund where:

• You were charged twice for the same period.
• The charge was clearly accidental and you contact us promptly.
• You were charged after a cancellation that we failed to apply.
• The charge was unauthorised, or the law requires a refund.
• the payment provider or we made a billing error.

We may consider partial refunds for unused full months in exceptional circumstances, but we are not obliged to do so.

Cancel vs refund

Cancelling stops the next renewal. Your Pro access normally continues until the end of the period you have already paid for. Refunding returns a payment and may end Pro access immediately or at the end of the refunded period.

To cancel, use the management link in your payment receipt or contact support through the Help Center in your account. Keep the cancellation confirmation for your records.

How to request a refund

1. Email aliawaan@framefusionstudios.com with the subject “Refund request”, or open the Help Center in your FrameFusion studio.
2. Include the email address on your FrameFusion account, the payment receipt or transaction ID if you have it, and the reason for the request.
3. We will confirm receipt, check the subscription and charge, and tell you whether the refund is approved.
4. If approved, we instruct the payment provider to return the payment to your original method.

You can also contact Creem, our merchant of record, directly through the support link on your receipt. Because it is the seller of record, it may need to handle the transaction side of the refund.

Processing times

Our payment provider normally processes approved refunds within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Currency-conversion differences and bank fees are outside our control.

If a refund is approved after you have used a material portion of the period, we may adjust access at the end of the refunded period rather than immediately. We will tell you before processing.

Exceptions

We may decline a refund where:

• The request is outside the 14-day first-purchase window and no legal right or billing error applies.
• The account has been used to violate our Terms of Service, including abuse, fraud, or resale.
• We reasonably believe the request is fraudulent or part of a repeated refund cycle.
• The payment was made through an unauthorised third party or a reseller, rather than directly through our payment provider.

If we decline, we will explain why and tell you how to escalate the decision.

Your statutory rights

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with mandatory consumer protections, you may have a statutory right to withdraw from a digital-service contract within 14 days, subject to the rules for services that begin immediately. Nothing in this policy excludes or limits those rights.

Where you expressly asked us to begin providing Pro immediately, you may be asked to acknowledge that you lose the statutory withdrawal right once the service has been fully performed. We will not rely on that acknowledgement to override rights that cannot be waived.

Contact

Refund questions:

• Use the Help Center inside your FrameFusion studio account.
• Billing provider: the provider shown on your receipt
• Operator: Abdul Ali, Flat 306, Sara Block, Shama Apartments, Lahore 54000, Pakistan
• Contact: aliawaan@framefusionstudios.com